Teams is already your workspace - why not your phone?
If Microsoft 365 is at the centre of how your team works, adding voice through Teams removes an entire tool from the stack. One app for chat, meetings, files and calls - on desktop, mobile and desk phone.
What Direct Routing gives you
- Real UK geographic and non-geographic numbers ported into Teams.
- Inbound and outbound calling to any phone, worldwide.
- Call queues, auto attendants and voicemail without extra licensing.
- Full call recording and analytics for compliance and coaching.
Where Telappliant fits in
Microsoft provides the platform. We provide everything that makes it usable in the UK: the numbers, the calling plans, the SBC infrastructure, plus the Microsoft 365 licensing and IT support if you need it. That is the whole point of Direct Routing - one supplier, one bill, one throat to choke.
When it is not the right fit
If you have a call centre with heavy queuing, WFM or CRM integration needs, a purpose-built Cloud Communications platform like SelectVoice usually wins. Teams is brilliant for knowledge workers, but it is not a contact centre.
